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How to accommodate 27 Member states representing over 450 Million customers? That’s the immense task the EU manages to undertake on a daily basis. However despite the issue of the work, both firms and customers would be happy to cover themselves when continuing a procurement within the biggest online market within the World.

Reminder of previous 7 basic European principles:

1. Obtain what you would like, where you want.
2. If it doesn’t work, send it back.
3. High safety standards for food and shopper goods.
4. Apprehend what you’re eating.
5. Contracts should be honest to consumers.
6. Typically shoppers can modification their mind.
7. Creating it easier to check prices.

The following tips are about:

8. Consumers ought to not be misled.

You receive a letter from an Internet company congratulating you on having won the first prize draw in a lottery they have organized. It seems, however, to be yet another scam to induce you to contact them so that they can try to make you place an order with them. You have not, of course, won a prize. Is this kind of selling legal? Absolutely not! Advertising that misleads or deceives shoppers is prohibited under EU regulation. In addition, when you’re dealing with telesales, mail order or on-line retailers, sellers must be open and honest with you. EU law requires them to offer you full details of who they’re, what they are selling, how abundant it costs (including taxes and delivery charges) and how long it will take for them to deliver it.
Loan and master card firms should, underneath EU regulation, give you full details in writing of any credit contract you enter into. This should embody data on how much interest you’re paying, how long the contract will last and the way you’ll cancel it.

9. Protection while you’re on your holiday.

What if you purchase a package vacation and the travel agency goes bankrupt? What if the holiday package catalog promised you a luxury hotel and the hotel is a unachieved building site? In both cases EU regulation offers you protection. Package tour operators must have arrangements in place to get you back home should they go bankrupt while you are on holiday. In addition,
they need to provide you compensation if your vacation will not correspond to what they promised in their brochure. If the tour operator tries to put up the price of the vacation, or change the holiday resort without your contract, EU regulation allows you to cancel your booking. And if you show up at the airport and find you can not get on your flight as a result of the airline or tour operator has overbooked it, EU regulation entitles you to compensation.

Timeshare scheme provides the privilege to use an apartment or villa in a holiday resort for a period of time every year. Timeshare sellers in some vacation resorts target tourists from other countries and try to pressure them into signing expensive contracts they do not totally understand. EU law protects you against this.

You’re entitled to have a replica of the timeshare brochure – and a free translation online of the contract being proposed – in your own language. If you do sign a contract, you have got a ten day “cooling off period” during which you can cancel it without giving reasons.

Last, but not least, European Union regulation makes it easier for you to require your furry friends on holiday with you. Once your veterinarian has issued your cat, dog or ferret with one of the new “pet passports” your pet will travel with you to any EU nation.

To be followed…

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